Refund policy

Return & Refund Policy for Services

We offer a 30-day satisfaction guarantee. This means you have 30 days from the date of purchase to request a return or refund if you’re not satisfied with the service you received.

Eligibility for Return

To be eligible for a return, your service must not have been fully rendered or consumed. If the service includes digital content, access to that content must not have been used significantly or downloaded. Proof of purchase (e.g., order number or confirmation email) is required.

How to Request a Return

To start a return, contact us at info@estowa.eu with your order details and reason for the request. If your return is approved, we’ll guide you through the next steps.

Please note: Refunds cannot be issued for services that have already been fully delivered, used extensively, or fall under the exceptions listed below.

Damages or Issues

If you experience any technical issues, service disruptions, or errors in the service you purchased, please contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Services

Some services are non-refundable, including:

  • Customized or personalized services

  • Services that have already been delivered or completed

  • Gift cards or promotional offers

  • Time-sensitive bookings or consultations once confirmed and conducted

If you're unsure whether your service qualifies for a refund, contact us for clarification.

Exchanges

If you're unsatisfied with your service and would like to switch to a different package or offering, please contact us. In most cases, we recommend processing a refund (if eligible) and placing a new order for the service you want.

European Union 14-Day Cooling-Off Period

If your service was purchased within the European Union, you have the right to cancel your order within 14 days of purchase without needing to provide a reason, as long as the service has not been fully performed. This excludes cases where the service has already begun with your express consent.

Refunds

Once your return request is received and reviewed, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@estowa.eu.